How Do I "Submit" My Picks?
How Do I Change My Screen Name?
Why Am I Not Showing On the Leader Board?
I Am A Winner, Now What?
Right to Erasure: How do I remove my info from the system? (aka. Right to be forgotten)
General Issues
Forgot Password / Reset Password
Change Password
Email Issues
Email Whitelisting Procedures
Unsubscribe here
Login Issues
Browsers Tested
Contact Us
How Do I "Submit" My Picks?
Submit picks by clicking the "Save Picks" button, on the "
make picks" page. "Submitting picks" is the same as "saving picks." When you click "Save Picks" - your picks are automatically submitted.
How Do I Change My Screen Name?
In general, screen name change requests will not be allowed or honored. If you have a special reason, send us a request with your desired screen name, via the
contact us. Please note, screen names will not be changed after the picks deadline.
Why Am I Not Showing On the Leader Board?
The leader board only shows the top 1000 scores. It sorts by score, then screen name.
If you don't have at least as many points as the last person on the leader board and your screen name is not alphabetically before the last person on the leader board, then your score will not show on the leader board.
If your leader board has a filter on the last column, like "favorite location," that filter pulls from the top 1000 who are on the leader board. So, if you are not in the top 1000 you will not show on the leader board, not even for your favorite location.
I Am A Winner, Now What?
Please consult the official rules for guidance on winner notification. If you won for a particular location, in a larger pool, please contact that location.
Right to Erasure: How do I remove my info from the system? (aka. Right to be forgotten)
For security reasons, we need to verify each request. We can do this in either of these 2 ways.
- Be logged in to the site and send us a request via the contact us page.
- Send an email request from the email address on record, to support - at - pooltracker.com .
We will process requests in the order received as quickly as possible.
General Issues
This site has been successfully tested on the
browsers below. If you find that this site doesn't work, please make sure you are using one of the browsers from the
list below. If you find that there is an error on this site and you are using one of the browsers from the
list below, please feel free to
contact us.
Browsers Tested
Mobile Devices
- iPhone - (latest versions - default browser)
- Android - (most popular device manufacturers - default browser)
PC Browsers
- Google Chrome (latest version)
- FireFox (latest version)
- Internet Explorer/Edge (IE) Versions 9, 10, 11 and/or latest version
Mac Browsers
- Google Chrome (latest version)
- FireFox (latest version)
- Safari (latest version)
Email Issues
Q: Why haven't I received my confirmation email?
A: Please check your spam filter or bulk email folder. Sometimes messages can be incorrectly caught up in spam filters. Spam filters can be at several points on the internet, including: email programs, firewalls, internet security software, corporate firewalls and ISPs (like AOL or Comcast).
To avoid spam filters, please
white list emails from this domain, "pooltracker.com", like "
[email protected]".
Whitelisting procedures are here.
Q: I don't want to receive any more emails, how do I unsubscribe from further email messages.
A: Unsubscribe here.
Login Issues
If you are having issues logging in, please make sure of the following:
- Cookies are required for logging in. Make sure your browser has cookies enabled. Instructions for enabling cookies can be found in your browser's help resources or on the web. Here is a site that has instructions for various browsers. Please be aware that firewalls and internet security software can also disallow cookies for particular sites. Please note, you may need to search the web for an up to date site for instructions on how to "enable cookies."
- You are typing in the correct credentials. Sometimes browsers can save credentials, make sure the correct credentials are saved. Also, if your browser saves credentials, please make sure you don't type over the credentials.
- If you are still having issues, you may want to try installing a new browser on your computer or trying a different computer on a different network. ie. If you are having issues with your work computer, you may want to try logging in on your home computer.
Email Whitelisting Procedures
How To Whitelist pooltracker.com in your Spam Filter
If you currently use an anti-spam program or service, we ask that you
take just a minute or two to add our publication to your "safe" or permitted
email sender list. This usually involves simply adding our sending address
(From:) to your whitelist, safelist, or list of priviledged senders.
This is commonly known as whitelisting a publication.
Please refer to the following whitelisting instructions you can use to
whitelist
pooltracker.com, depending on the filtering solution you use:
AOL
Go to keyword: Mail Controls.
Select the screen name we're sending your
pooltracker.com to.
Click Customize Mail Controls For This Screen Name.
Version 9.0:
Open your latest
pooltracker.com e-mail.
Click the Add Address button (on the right) to add to your "People I Know" list.
Alternatively, you can just send an e-mail to:
[email protected], and that
will add us to your "People I Know" list automatically. To do this:
Open your latest
pooltracker.com e-mail.
Click the Reply button (it's in the top right corner).
A new email window opens with the wrong address in the "Send To" box.
Replace the address in the Send To box with:
[email protected]
Click Send Now (in the top right corner).
Even if the e-mail you send doesn't get through to us, the act of sending it does
the job of putting us into your "People I Know" list.
CleanMyMailbox:
If
pooltracker.com is filtered, from the spambox,
click on the white "W" icon on the left column of the mailing.
When the pop-up window comes up, simply click the Add to Whitelist button.
Alternative whitelisting methods:
* Click on the White List button.
Add:
[email protected] to the bottom of your existing list.
Click the Submit List button.
* Click the Subject White List button.
Add:
mdmgames to the bottom of the list on a line by itself.
Click the Submit List button.
Cloudmark SpamNet:
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type:
[email protected]
Click OK.
Click OK.
Click Yes.
Click OK.
Earthlink:
Click on Address Book (it's over on the left, below your Folders).
When your Address Book opens, click the Add button.
On the Add Contact screen, find the Internet Information box.
Enter
[email protected] into the top Email box.
Click Save.
Hotmail:
Click the Options link, on the main menu tabs, then Safe List.
Type:
[email protected] in your Safe List.
If you see a message that should not be in your Junk Mail folder, click
'This is not Junk Mail' to avoid having e-mail from the same source sent to
the Junk Mail folder in the future.
Mailblocks:
Click the Addresses tab.
Click New.
Type:
[email protected]
Make sure 'Accept Mail From This Address' is selected="selected" under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.
MailShield:
Click Friends from the toolbar.
Click Add.
Type:
[email protected]
Click OK.
MailWasher:
Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected.
Type:
[email protected]
Click OK.
Click OK.
McAfee Spamkiller:
Click Friends from the sidebar.
Click Add.
Type:
[email protected]
Click OK.
MSN:
Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar)
On the E-mail settings screen, click Junk E-Mail Guard.
Select Safe List.
In the space provided under "Add people to the safe list", enter
[email protected].
Click Add.
oddpost:
Check your 'Probably Spam' folder.
If you see that
pooltracker.com was incorrectly filtered out,
select it, and click the 'Move to Inbox and Mark as Not Spam' button.
Outlook 2003:
Add
[email protected] to your Safe List.
Add
[email protected] to your Personal Contacts in your Outlook Address Book.
Open any desired e-mail, then select
Mark as Not Junk.
SpamAssassin:
Add the following entry to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server:
whitelist_from [email protected]
Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/...
http://www.cleanmymailbox.com/sa
SpamButcher:
Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type:
[email protected]
Click OK.
Click OK.
SpamCop:
Open your browser and go to:
http://webmail.spamcop.net
Log into your SpamCop account.
Click on the Options icon in the toolbar.
Under Mail Management (in the middle), click SpamCop Tools.
Select Manage your personal whitelist.
Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
Enter
[email protected] in the first empty slot.
Click Submit.
Spameater Pro:
Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type:
[email protected] under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.
Spam Inspector:
Select Spam Inspector, then 'Manage Friends List'
from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected="selected" under 'Add a New Friend'.
Type:
[email protected]
Click the >> button.
Click Close.
Spam Interceptor:
Follow the Trusted link under > Authentication Lists. Enter the email
address:
[email protected]
Click Add.
Spamkiller:
On the Spamkiller sidebar, click Friends.
Click Add.
Enter
[email protected] and click the OK button.
SpamPal:
Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type:
[email protected]
Click Add.
Spam Sleuth:
Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type:
[email protected] on a line by itself in the entry field.
Click OK.
Verizon:
Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you'll see both a "Block Sender List" and
a "Safe List". In the space where it says "Enter e-mail address or sub
domain to always accept even if the domain is blocked", enter
[email protected].
Yahoo! Mail
Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled 'From header:' make sure Contains is selected="selected" in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address:
[email protected]
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
Click the Add Filter button again.
If
pooltracker.com has been filtered to your "bulk" folder, simply
open the message and click on the "This is not Spam" link next to
the "From" field.
Other providers:
If
pooltracker.com is being filtered, try adding
[email protected] to your Address Book or Contact list.
If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's technical support
and ask how you can be sure to receive all e-mail from
[email protected].
Domain: If they need to know the domain we're mailing from, tell them:
mdmgames.com or
pooltracker.com